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Collecting your information
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. These services may include newsletters and competitions, and message boards and personalised download or subscription services. We will also need personal information in order to supply other products and services or to help us identify you when you contact us. When we collect this information we will only do so over a secure connection if it involves credit/debit card information. If you communicate with us by email over the Internet you should be aware that the nature of the Internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control. We will act in accordance with current legislation and we will provide a link to our Data Protection Notice every time we invite you to submit personal information to us. Our Data Protection Notice is given below.
Smartpro Data Protection Notice
We may use the information you provide for administration, marketing, customer services and profiling your purchasing preferences.
If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us and for us to be able to process their personal data (including sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.
You have the right to ask for a copy of your information and to correct any inaccuracies.
Informing you about products and services
We offer advisory services and business tools such as templates and teaching tools. By providing us with your contact details, you will be indicating to us and our business partners, your consent to us and them, contacting you by mail, telephone, fax, email, and SMS/MMS to let you know about any goods, services or promotions of our own our business partners or other third parties, which may be of interest to you unless you indicate an objection to receiving such messages by ticking the box provided.
By submitting data to us, you give us consent to use your sensitive personal data solely for the purposes for which you submit it.
How we collect information about your visits to our websites
When you visit our web pages, we will download something called a `cookie' to your computer. We may also collect information using web beacons. Our cookies and web beacons provide us with non-personal statistical information about what you do on the website. For example: the duration of time a page was viewed, common paths taken through the site, data on screen settings and other general information. We may also collect information about what other websites you visit after ours. We use this data to improve the services on our site and to refine your experience of using our sites.
What will we do with your personal information?
We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it and, where necessary, for which you have given us your consent. We will not contact you, or pass your information to our business partners, for marketing purposes unless you have indicated your agreement that we may do so. Where we are making arrangements on your behalf we may need to pass your information to third parties to conclude those arrangements.
We are committed to treating your personal data with due care and in accordance with the data protection principles.
How to assess your personal information
Please address requests to the Smartpro Coaching Ltd, 21 Guest Avenue, Emersons Green, Bristol BS16 7GA. Please note that a fee of £10.00 will be charged for dealing with these requests. If you believe that any of the data we hold about you is incorrect or being misused or want further information you may contact us at the above address.
What is a cookie?
Cookies are text files that identify your computer (through what is known as an IP address) to our server. Whilst in some cases it may be possible, we do not use the IP address as a means of identifying you. You generally have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. You can do this through your Internet browser. With most browsers, this facility can be reached via the `tools' (e.g. Internet Explorer), or `edit', or 'task' (e.g. Netscape) menu. If you have any problems finding this area, the `help' function within your browser will be able to provide assistance. You can also find more detailed information about cookies and how to manage them on www.allaboutcookies.org.
If you refuse a cookie it may prevent the proper operation of the site or even prevent your access to certain areas.
What is a web beacon?
Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information that includes a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of our site or particular campaigns.
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